Frequently Asked Questions
Your guide to shopping the latest trends at Princess Polly.
How long does shipping take?
We offer Standard and Express shipping options. Express shipping typically takes 2-4 business days, while Standard shipping can take 5-7 business days depending on your location.
What is your return policy?
We accept returns within 30 days of delivery for a refund or store credit. Items must be in original condition with tags attached and hygiene seals intact.
How do I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to follow your package's journey to your doorstep.
Do you offer international shipping?
Yes, we ship to most countries worldwide! Shipping costs and delivery times vary by destination and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards, PayPal, and flexible payment options like Afterpay and Klarna, allowing you to shop now and pay later.
How do I find the right size?
Check out our comprehensive Size Guide located on each product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit.